Our policy and procedure statement

---

Cancellations

Please be advised that cancellations made up to 24 hours before a scheduled appointment via call or text to practitioner will be processed without a penalty.

Cancellations made 24 hours or less before an appointment will be subject to a charge of half of the cost of your scheduled service. For example, if your scheduled visit was $75, your cancellation fee would be $37.50. You will be asked to pay the cancellation fee prior to booking your next appointment.  

If we cancel an appointment with less than 24 hours' notice, a new appointment will be scheduled without penalty to the client and will be discounted for 1/2 of the visit cost. 

No Shows

If you do not show for your appointment and do not call or notify your practitioner at all, you will be subject to a charge up to the full amount of your scheduled visit cost and required to put a credit card on file or pay for future visits in advance of scheduling. 

**We understand that emergencies arise, please communicate with your practitioner ASAP in these cases. You may be asked to put a credit card on file or pay in advance for future visits. 

A parent is required to be present for all visits with a child age 16 or under. For any child who is 16 or older, the parent must sign a waiver in advance allowing the child to attend the treatment without the parent present. 

If this isn't possible, please work with your practitioner to discuss your options. We have this policy in place to protect your child as well as the practitioner. 

At this time, our services are not covered under insurance. All payments will need to be paid at the time of, or prior to the visit. A receipt can be provided at your request for reimbursement from Insurance or HSA accounts. 

We accept payment in cash, Venmo, or credit/debit card. Receipts will be provided upon request and emailed to the customer's email address on file. 

•  MBS and its practitioners follow a strict code of ethical behavior, which is available upon request and posted in my treatment room. 
• Personal and Professional boundaries are respected at all times. 
• We perform services for which we are qualified and able to do and refer to appropriate specialists when work is not within our scope of practice or not in the best interest of the client's needs. 
• We keep accurate records and review changes before each session. 
• We respect all clients regardless of their age, gender, race, national origin, sexual orientation, religion, socioeconomic status, body type, political affiliation, state of health and personal habits. 
• Our practitioners are encouraged to maintain professional relationships with customers, the treatment room is not a place for personal opinions on current events, politics, religion or any other personal choice subject. Any opinion or idea voiced by the practitioner on these subjects is that of the practitioner and does not necessarily represent The Mind-Body-Soul Connection, LLC.  

Your experiences during our sessions are confidential, and you have a right to view your files upon written request. 

Our files will be kept in a locked cabinet at all times, except when we are using them prior to or after your visit. 

We do not store any credit or debit card information on site or in your file. 

Confidentiality is subject to the following exceptions:

1.You may instruct me, in writing, to release information to other health care practitioners.

2. I may release information if subpoenaed or otherwise legally obligated or reasonably allowed to do so (Including circumstances where there is clear and imminent danger to yourself or another person.)